Direct Support Program Coordinator
The Direct Support Program Administrator supports the S.E.E.K. Arizona team with daily support duties housed in an administrative office setting. This position is responsible for providing support to S.E.E.K. Arizona’s families and clients that receive direct support services; and includes orientating new hires and scheduling them to support families in their homes. This position provides administrative support to those that supervise direct care providers and provides the some of the agency’s classroom-based trainings. Family Support Liaisons report to the Direct Support Program Manager at S.E.E.K. Arizona.
- Respond to calls from families inquiring about services with S.E.E.K. Arizona and general community supports until full agency transitions to a Universal Intake Process.
- Set up clients for services by obtaining all necessary documentation prior to service implementation.
- Ensure new client paperwork is complete
- Obtain authorization from DDD
- Request ISP
- Create client files and enter into database
- Inform provider when services can begin
- Provide administrative oversight of direct support staff documentation.
- Schedule performance evaluations for all direct support staff.
- Provide procedural agency trainings to direct support staff.
- Work with families to provide substitute direct support staff when requested.
- Update ISP’s in database. Distribute to appropriate staff to ensure service goals are consistent with objectives of the ISP.
- Assist HR with recruitment of potential direct support staff and schedule interviews as appropriate.
- Assist HR with keeping employment process in compliance for all new direct support staff in accordance with our contracts.
- Assist HR with ensuring direct support staff continuing education needs are being met in compliance with Direct Care Worker requirements.
- Set-up & facilitate initial interviews between a client and new direct support staff; then assist in setting up the provider’s schedule, initiate the start of their in-home training, and follow-up with the family to monitor service implementation.
- Provide employee with client orientation.
- Maintain authorizations and work with DDD for additional requests in services.
- Assist with bi-monthly billing process and quality control of support staff documentation and timesheets.
- Reconcile DDD payment denials each month.
- Distribute monthly habilitation summaries to funding sources.
- Perform other duties as assigned.
Knowledge, Skills & Abilities:
- Professional and friendly interaction with clients, visitors, staff and the public
- Utilize discretion with sensitive information and maintain strict compliance to HIPPA.
- Knowledge of the DDD system
- Computer & Internet - MS Outlook, MS Word, MS Excel, database
- Office Equipment - fax machines, copiers, scanners, phones, etc.
- Customer Service
- Excellent telephone & interpersonal skills
- Attention to details
- Ability to multi-task
- Requires flexible work schedule, including weekends and evenings
- Must have the ability to work with little or no supervision
- Must be flexible and support the team as needs arise
- CPR and First Aid Certification
- Fingerprint Clearance
- TB clearance
- Organized, attention to detail
- Friendly, courteous & professional
- Confidentiality - HIPPA compliance
- Enjoys being around children
- Can work effectively in both quiet and noisy environments
- Minimum of one (1) year of experience supporting individuals with developmental disabilities
- Bachelor’s preferred or three (3) years related experience
- Bilingual in Spanish preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Lifting up to 30 pounds may be necessary.
Job Status: Full Time
Job Reference #: Qq7JTvENmb