Job Description

An Intake Specialist is patient, personable, and a self-starter. The Intake Specialist supports all S.E.E.K. Arizona departments by accepting client referrals, completing the intake process, and assisting with securing services through S.E.E.K. Arizona.  The Intake Specialist is also responsible for providing support to S.E.E.K. Arizona’s clients and their families, as well as employees and assists them in supporting their assigned caseload.  The Intake Specialist reports directly to the HCBS Manager. 

Responsibilities and Duties

  • Facilitates and coordinates services, on a daily basis, with all team members and continues the assessment process to update service plans based on client progress toward treatment goals.
  • File electronic and/or physical documents (insurance cards, chart notes, and all other medical and insurance documents and consumer-related documents).
  • Create, verify, and update patient records for new clients in agency data base, ensuring all supporting documents are verified as part of service delivery process (ongoing assessments, CFT/ISP/IEP meetings, progress notes, provision of services coordination of care, discharge planning) in accordance with agency and funding sources.
  • Provide service and programmatic information for inquiries and process referrals.
  • Attend ISP, IEP, and CFT meetings, as needed.
  • Review the assessments and plans completed by other agencies and integrate key aspects of the multiple assessments and plans into the S.E.E.K. Arizona service plan.
  • Schedule and complete intakes in homes of new clients.
  • Monitor and verify services provided to each client on a weekly basis, ensuring client's staffing needs are met.
  • Complete attendant care site visits.
  • Ensure timely submission of treatment reporting obligations to RBHA, DDD, Primary Care Physician, insurance companies, and other funding sources.
  • Coordinates sharing information within HIPAA guidelines.
  • Meet weekly productivity requirement.
  • Train new hires on S.E.E.K. Arizona’s Policies and Procedures.
  • Complete other duties as assigned.

Qualifications

  • Adhere to strict boundaries and professional ethics in the care of others
  • Computer & Internet - MS Outlook, MS Word, MS Excel, database
  • Good time management and organizational skills
  • Excellent telephone & interpersonal skills
  • Ability to multi-task
  • CPR and First Aid certifications
  • Article 9 certification
  • Prevention and support certification
  • Arizona DPS Fingerprint Clearance Card
  • Able to work independently and in a team setting with little supervision
  • Must be 21 years of age (licensing requirement).
  • Bachelor’s Degree preferred in a related field or;
  • Associates degree and 2+ year of behavioral health or social service experience
  • Reliable transportation and possess a valid Arizona driver’s license and be insurable under the agency’s automobile policy.

*Some certifications may be obtained through S.E.E.K. Arizona.

Required Skills

  • Be compassionate-Act with empathy and intuition on how others would like to be treated. 
  • Be a person of integrity -Maintain the highest levels of professionalism, honesty and fairness in all relationships.
  • Be respectful -Understand individual needs and expectations to be able to provide quality care
  • Be person centered- Support others to reach their full potential and be their best selves.

Benefits and Perks

  • S.E.E.K. Arizona offers medical, dental, and vision coverage for eligible employees.  Employees can choose between four medical benefit plans that meet the Affordable Care Act, depending upon their needs, as well as other elective benefits including ST/LT disability, life insurance, pet care and more.
  • S.E.E.K. Arizona offers a 401(k) plan with company match for eligible full-time employees at six months.
  • Holidays, Paid time off, and paid sick time
  • S.E.E.K. Arizona offers programs for continuing education