Job Description

The Family Support Liaison supports the S.E.E.K. Arizona team with daily duties and projects in both the field and administrative office settings. This position is responsible for providing support to S.E.E.K. Arizona’s current and ongoing families and clients, hiring and setting up new employees, and pairing them with clientele. This position assists in creating client goals, supervising direct care providers, and provides the agency’s in home and classroom based trainings. This position provides direct support to the HCBS direct care providers and provides specific training to the client and family as needed. Family Support Liaisons report to the lead Family Support Liaison at S.E.E.K. Arizona.

Job Duties :

  • Respond to calls from families inquiring about services with S.E.E.K. Arizona and general community supports.
  • Call potential families seeking services initiated through DDD’s Service Inquires.
  • Set up all new clients for services and existing clients with new services; obtaining all necessary documentation prior to service implementation.
  • Ensure new client paperwork is complete
  • Obtain authorization from DDD
  • Request ISP
  • Create client files and enter into database
  • Inform provider when services can begin
  • Maintain regular contact with clients and their families, including home visits and monthly/quarterly calls, to ensure the clients’ needs are being met and to recommend additional services, community resources and other supports as needed.
  • Provide clients and their families with information on community networks and resources.
  • Provide basic goal implementation supports to team and family members, tailoring the training to meet the specific needs of the child and family.
  • Provide supervision and oversight for client goal and objectives.
  • Provide performance evaluations for all direct care providers.
  • Provide procedural agency trainings to direct care providers.
  • Work with families to provide substitute providers when requested.
  • Attend ISP team meetings and updating goals as necessary to reflect client needs outlined in ISP.
  • Update ISP’s in database. Distribute to appropriate staff to ensure goals are consistent with objectives of the ISP.
  • Complete pre-screen interviews for potential direct care providers and schedule interviews as appropriate.
  • Ensure employment process is in compliance for all new hires including required trainings.
  • Set up employee files and database.
  • Set-up & facilitate initial interviews between a new client and new direct care provider; then assist in setting up the provider’s schedule, initiate the start of their in home training, and follow-up with the family to monitor service implementation.
  • Provide employee with client orientation.
  • Monitor Service Inquiries for potential clients.
  • Maintain authorizations and work with DDD for additional requests in services.
  • Assist with bi-monthly billing process and quality control.
  • Reconcile DDD payment denials each month.
  • Review monthly habilitation summaries prior to distribution to funding sources.
  • Professional and friendly interaction with clients, visitors, staff and the public
  • Utilize discretion with sensitive information and maintain strict compliance to HIPPA.
  • Perform other duties as assigned.

Knowledge, Skills & Abilities :

  • Experience implementing basic behavior modification techniques
  • Experience working with children and adults of varying ages and disabilities
  • Knowledge of the DDD system
  • Knowledge of goal and objective writing
  • Computer & Internet - MS Outlook, MS Word, MS Excel, database
  • Office Equipment – fax machines, copiers, scanners, phones, etc.
  • Customer Service
  • Excellent telephone & interpersonal skills
  • Attention to details
  • Ability to multi-task

Requirements :

  • Requires flexible work schedule, including weekends and evenings
  • Must have reliable transportation
  • Must have the ability to work with little or no supervision
  • Must be flexible and support the team as needs arise
  • CPR and First Aid Certification
  • Fingerprint Clearance
  • TB clearance
  • Organized, attention to detail
  • Friendly, courteous & professional
  • Confidentiality – HIPPA compliance
  • Enjoys being around children
  • Can work effectively in both quiet and noisy environments

Minimum Qualifications:

  • Minimum of one (1) year of experience supporting individuals with developmental disabilities
  • Bachelor’s preferred or three (3) years related experience
  • Bilingual in Spanish preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Lifting up to 30 pounds may be necessary.